Frequently Asked

Order Information

- Can I buy a separate size top and bottom?
- Absolutely, all Lady Lux tops and bottoms are sold separately to ensure a flawless fit.
- How do I know what size top and bottom to order?
- All Lady Lux tops run true to size. Bottoms run on the smaller side, if you are in between sizes, we recommend ordering the next size large, unless you prefer less-than moderate coverage. Please visit our size chart page for more information
- Are your swimsuits safe in water?
- All Lady Lux suits are tested to uphold in chlorine or salt water. However, to maintain the longevity, beauty and quality of your swim and lounge pieces, we recommend avoiding extended periods in heavily chlorinated water. For more information please visit our care guide

- Can I exchange my swimsuit if I need a different size?
- Absolutely, we will gladly exchange the size or style within 14 days of the delivery date. For more information, please visit our exchange policy
- How do I process my exchange?
- 1. 1. Sign In to your account or register.
  2. 2. Click on My Lady Lux at the top of the page.
  3. 3. Scroll down to Order History and locate the order which contains the item(s) you wish to wish to exchange. Follow the prompts to initiate your exchange request.
- Why do I need to register or create an account to process my exchange?
- We need your complete contact information in case we need to contact you about any shipping delays, or shipping information. Creating an account saves time and avoids any possible delays in processing your exchange. For more information, please visit our privacy policy.
- How long will it take to exchange my purchase?
- Processing your exchange can take up to 10 business days from the time your assigned RA number is issued. An email is dispatched when your exchange has been processed.

- How can I know my transactions are private and secure?
- Your personal data will be treated with the highest grounds of security and confidentiality, and we will not share your personal information with any third party without your consent. For more information, please visit our privacy & shopping policy

- Do you ship internationally?
- Yes. Shipments outside the United States may be subject to import charges, duties, or taxes which are the sole responsibility of the purchaser. For more information please visit shipping.
- How do I calculate shipping rates?
- For international shipping fees, please visit shipping.
- When will my order ship?
- In-stock items ship within 1 to 2 days of your order date. Back ordered items ship within 14 to 21 days
- How do I track my order?
- An email is dispatched when your order has been processed and will include the direct tracking link to your order.