- Home /
- Exchange Policy |
Customer Service
Contact Us
Our customer care team is available
Monday through Friday 10am to 5pm
PST, excluding major holidays.
Please fill in the form and assistance will be with you shortly.
Care Instructions
Lady Lux Swim garments should be treated with the utmost respect and care. To maintain the longevity, beauty and quality of your swim and lounge pieces, we recommend following the care instructions found on Lady Lux garments.
General care
For the majority of our swim and lounge pieces, we recommend wand washing with mild soap and lying flat to dry. Please do not use woolite.
Please avoid wringing garments, drying them in the sun light or using any type of bleaching products to clean your swim and lounge pieces.
Exchange Policy
Lady Lux would like to ensure all of our valued customers experience hassle free transactions. We ask that you please read the following so that your transaction is a quick and easy experience.
All sales are final. No refunds. We will gladly exchange the size or style within 14 days of the delivery date. All items must have tags and liners in place. Due to health regulations, items that are soiled, worn, damaged or laundered will not be accepted. If we receive such goods in any of these conditions, we will charge you $20.00 and return the item(s) to you. Once tags are removed from merchandise, we are not responsible for any damages that occur. In an unlikely event the merchandise is defective, we will gladly replace the item at no additional charge to you.
Exchanged items must be received by Lady Lux within 10 days from the time your authorization number is issued. After 10 days, the assigned authorization number is void.
- To process your exchange request, log in to your account or register.
- Click on My Lady Lux at the top of the page.
- Scroll down to Order History and locate the order which contains the item(s) you wish to wish to exchange. Follow the prompts to initiate your exchange request.
- An RA# will be issued within 24 hours on all valid exchanges. We recommend shipping with insurance and keeping your shipping receipts until your exchange is processed. Lady Lux is not responsible for missing, damaged, or packages lost in transit.
Please send your package accompanied with a copy of your completed RA form to
Lady Lux Swimwear
ATTN: RETURN PROCESSING RA # ___
2549B Eastbluff Drive # 142
Newport Beach, CA 92660
Frequently Asked
Order Information
Exchanges
Privacy Policy
Shipping Information
Shipping Options and Delivery Times:
U.S. Destinations:
INTERNATIONAL Destinations:
Customs and Import Duties:
Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Lady Lux® is not responsible for any duties or taxes associated with all international orders. Lady Lux Swimwear ships your package DDU: duties and taxes unpaid and does not collect the VAT, duties and/or taxes and cannot predict what your specific charges may be subject to. Any additional charges incurred must be rendered in your order for your package to clear customs. Please contact your local customs office for more information regarding your country’s specific custom policies and procedures., All international sales are final. No returns or exchanges permitted.
Size Chart
one piece
Size Chart
Fit Guide: Tops
Fit Guide: bottoms
note:
Please note for bottom sizes: If you are in between sizes, we recommend ordering the next size larger, unless you prefer less-than moderate coverage.
Privacy Policy
In order to keep you informed about our latest products, specials, and other news, we ask for your e-mail address. More importantly, we need this address should we need to contact you about any order, delay, or shipping information. To fulfill your order, we need your shipping address, phone number, and credit card information. We understand that we are asking for sensitive information, and you can rest assured that we make every effort possible to ensure the privacy and security of your transactions. Your credit card number and other personal data will be treated with the highest grounds of security and confidentiality, and we will not share your personal information with any third party without your consent.
Secure Shopping
Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. Please note that email is not encrypted and is therefore NOT a secure means of transmitting credit card information. Lady Lux will NEVER request sensitive information over e-mail.
