Lady Lux® would like to ensure all of our valued customers experience hassle free transactions. We ask that you please read the following so that your transaction is a quick and easy experience.
All sales are final. No refunds. All gift cards, e-gift certificates, accessories, jewelry and final sale merchandise may not be returned for credit or exchange. We will gladly exchange the size or style within 12 days of the delivery date. All items must have tags and liners in place. Due to health regulations, items that are soiled, worn, damaged or laundered will not be accepted. If we receive such goods in any of these conditions, we will charge you $20.00 and return the item(s) to you. Once tags are removed from merchandise, we are not responsible for any damages that occur. In an unlikely event the merchandise is defective, we will gladly replace the item at no additional charge to you.
Exchanged items must be received by Lady Lux® within 10 days from the time your authorization number is issued. After 10 days, the assigned authorization number is void.
REQUEST AN RMA #:
To process your exchange or store credit request, please follow the instructions below:
- Sign into your account
- Scroll down to Order History and locate the order which contains the item(s) you wish to wish to exchange. Follow the prompts to initiate your exchange or store credit request.
- An RA# will be issued within 24 to 48 hours on all valid requests.
HOW TO SHIP RETURNED MERCHANDISE:
We recommend shipping with insurance and keeping your shipping receipts until your exchange or store credit is processed. Lady Lux® is not responsible for missing, damaged, or packages lost in transit. Please fill out the RA form completely and include it with your returned package. You can also return items via an insured mail service of your choice with the reply of the stated address once you receive your RMA #
Lady Lux RMA# __________
Please note, returned packages must be accompanied with a VALID RMA # and listed on your exchange form. Packages returned without this information will be automatically shipped back to the sender.
NEED ADDITIONAL ASSISTANCE? Contact a Lady Lux associate by email at [email protected] Monday through Friday 10am to 5pm PST.